Meet Daniela

Continuing our series of design personas we would like you to meet Daniela, here she is diving into a training session at the university pool, where she is a keen swimmer.
Daniela diving into a swimming pool
Now, unlike most people who throw themselves into a pool, Daniela can’t see that she is going to land in water because she is blind. There are many different types of visual impairment, Daniela is classified as NLP or Nil Light Perception, she can’t see a thing, and never has done. Daniela loves her swimming, and she is very good at it, she enters lots of competitions in the S11 paralympic classification. She is used to winning.
She says:
“Being blind, I depend on synthesized speech and a refreshable Braille display to access my computer. I need to be able to use all sorts of documents in different formats including: Microsoft Office, and PDF-documents. E-mail access and a book scanner are also vital to my being able to function in my job and private life. Low sound quality is difficult for me, so text should be pronounced clearly. I also would like to communicate with people using voice messages or even voice chats.”
Daniela uses her laptop extensively, she is never without it as it is her primary means of organising her busy life and her competition schedule.
The Orca screenreader allows Daniela to navigate around the Ubuntu desktop, because she does not know or care where on the screen things are positioned she thinks of them in terms of a stack of applications, each one consisting of a circular list of widgets she can tab through. Audio is really important to her, she uses Ekiga, Mumble and Skype to talk to different groups of friends.
Why using Ubuntu?
Daniela has been using Orca for some time and is familiar with the way gnome applications are normally arranged. She wants to use the operating system that her friends also use.
Why a challenge?
Daniela tried to install Ubuntu Maverick herself, but the installer could not be read by the screen reader so she had to ask a sighted friend to help by describing what was on screen.
We tried to install Ubuntu Natty using the screen reader profile and just about managed, but with the benefit of functional eyes.
(If you are reading this on planet Ubuntu then click through for the video)
We filed a few bugs as a result:

Do have a go at this yourself, this is all available using the standard desktop CD and it is quite fertile ground for the keen bug hunter. If you would like to help fix some of these bugs or discuss them further then please do join the #ubuntu-accessibility IRC channel on Freenode.

She is quite used to the Orca screenreader, but would like more applications to be tested with it to make sure they operate logically.

When applications crash and dialogs unexpectedly pop up it is hard to figure out what has happened as her mental map of where things are in relation to each other gets disrupted.
Life Goals
In 2012 the Paralympic games are on in London, Daniela wants to represent her country in the S11 swimming events. This will involve yet more travel and a lot of alarms to remind her when to be at different parts of the Olympic Village. She will also be using it to find information about places to explore and to get access to Twitter updates from the organisers and other athletes.
Experience Goals
Daniela has plenty of sighted friends who can help, but she would very much like to be more independent when using her computer.
How to be Daniela
Try walking up to the edge of a swimming pool blindfolded and do a proper dive in, harder than it sounds! When using the computer, you have to be blind too, but it isn’t essential to wear a blindfold or shut your eyes, start by unplugging or turning off the monitor, you won’t be needing that (Ubuntu doesn’t boot without a monitor at the moment, so you may need it for a bit). To see if you are a good enough typist put a towel or cloth over your hands and keyboard, or even one of these funky keyboard gloves:
Body-Technology Interfaces
but don’t worry, if you need to see the keys just take it away, that isn’t a critical part of your testing. Do make sure you are not cheating and looking at any lights on the computer such as hard disk activity lights or lights on peripherals. Try installing Ubuntu using the voice prompts and getting around the desktop and your favorite applications.
Today was the day for the community sponsorship mails if you are going to UDS in Budapest then why not arrange a visit with a bunch of friends to the Invisible Exhibition you will be given a white cane and led into an area of total darkness where your guide (who is blind) will take you on a tour of the exhibition. On Thursday they do a dinner in the dark followed by an invisible party! This is a fantastic way to get an understanding (even if brief and limited) of what it is like for Daniela and the many many people like her. If you are interested in this please add a comment to this blog post.

14 Responses to “Meet Daniela”

  1. pleia2 Says:

    Going to the Invisible Exhibition dinner on Thursday at UDS is a great idea! I’m in 🙂

  2. jani Says:

    Do they also serve the lowest common denominator = vegan dishes as described here?

  3. Alan Bell Says:

    I hadn’t realised quite how huge their menu was, certainly not a limited choice of bland stuff!

  4. Cheri703 Says:

    I definitely want to go to the dinner! Count me in!

  5. Accessibility Team: Meet Daniela | Christian eBuddy Blog Says:

    […] managed, but with the benefit of functional eyes.(If you are reading this on planet Ubuntu then click through for the video)We filed a few bugs as a result:Launchpad bug 749642 in casper “no audio cue to […]

  6. allidusedup Says:

    Just running through this myself, I’ve noticed that if you input a place name for time zone selection and go forward, then back again, it returns, in your case to London, as a default, having detected this through geolocation… it has not remembered what you had selected. Had you chosen say, Vancouver, and gone forward, then back, it would still say London.

    • Alan Bell Says:

      Indeed, I did this a bunch of times and never quite understood what it was doing unless I used the mouse.

  7. ignorante Says:

    How does Daniela rate Ubuntu’s accesibility against other operating systems she still uses or might have used in the past?

    • Alan Bell Says:

      Really good question, and I don’t know the answer to it. If anyone else knows about other operating systems then feel free to pitch in with a comment. We are mainly focussed on Ubuntu and trying to make sure that each release gets better than the last (yeah, we know some releases have got worse and Unity is at the moment a regression)

  8. Vadim Peretokin Says:

    Thanks for doing accessibility studies with real people… and actually, well, doing them.

    • Alan Bell Says:

      thanks, Daniela is of course fictional, however we did a survey of real people to create the personas, we ended up jumbling up the results so each persona has elements and characteristics from a mix of real people but they are quite deliberately not exactly like anyone we know.

  9. Boris Dušek Says:

    One IMHO important piece of information about Daniela is missing: where is she from, what is her native language? English is usually best supported in speech synthesis, is often the “default” in some settings/places etc., so if you are ambitious, you could set her as a non-English speaker (perhaps Spanish, or Czech) 🙂

  10. The Invisible Exhibition at UDS « Ubuntu Accessibility Team Blog Says:

    […] the “Meet Daniela” post on April 6 we mentioned the Invisible Exhibition in Budapest which will be going on while many folks are in […]

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